What is the role of a dispatcher?

Dispatchers are responsible for optimizing transportation and delivery routes for professional drivers. Their main tasks involve coordinating logistics between drivers and customers to ensure timely and efficient deliveries.

Key responsibilities include:

a) Utilizing mapping software to plan routes

Dispatchers plan routes using mapping software and logistics programs to ensure drivers make timely deliveries or pickups. They consider factors such as customer schedules, road conditions, and loading and unloading times to create the most efficient routes. These routes are typically shared with drivers electronically.

b) Acting as a bridge between drivers and customers

Dispatchers serve as intermediaries between drivers and customers, conveying messages and instructions between the two parties. They often communicate delivery or pickup instructions from customers to drivers and provide updates on drivers' timelines to customers.

c) Tracking driver locations

Efficient dispatchers keep track of driver locations using Global Positioning System (GPS) devices and computer programs. This information is vital for planning routes, updating customers, and advising drivers about any upcoming challenges.

d) Resolving logistical issues promptly

Delivery drivers often encounter delays and challenges during their routes, leading to scheduling conflicts. Dispatchers assist drivers in addressing concerns like construction, adverse weather, or heavy traffic. They leverage GPS and other applications to evaluate the situation and propose alternate routes or solutions.

e) Developing an in-depth understanding of the area

To devise efficient routes and quickly resolve unexpected issues, dispatchers need a comprehensive understanding of the regions in which their drivers and customers operate. This includes familiarity with major roads, height/weight restrictions, and typical road conditions based on the time of day.

f) Fostering relationships with drivers and customers

Effective dispatchers build trust and relationships with drivers and customers. Strong relationships enable smoother management of delays and scheduling changes.

Average Compensation

While most dispatchers hold full-time positions, part-time roles are also available. The average salary for this role varies based on experience, industry, and location.

Common average salary in the U.S.: $14.84 per hour Some salaries range from $7.25 to $28.00 per hour.

Dispatcher Requirements

Typical dispatcher job descriptions require a high school education, relevant training, and several essential soft skills.

a) Education

Dispatchers usually need a high school diploma or a General Educational Development (GED) certificate. These foundational qualifications equip dispatchers with the necessary language, communication, and reasoning skills.

Certifications Some dispatchers opt for external certification programs. Common options include:

American Logistics Academy

Aspiring dispatchers can complete the academy's Truck Dispatcher course, an online, self-paced program providing foundational knowledge for working in the field.

Industry-specific programs

Organizations like the National Ready Mixed Concrete Association offer dispatcher training forums tailored to the industry. These programs cover general dispatcher training as well as industry-specific tasks and challenges. They are typically in-person, classroom-style programs lasting two to three days.

b) Training

Most dispatchers undergo training programs provided by their employing companies. These programs familiarize new dispatchers with the computer programs they'll frequently use, efficient route development, and communication protocols with drivers and customers.

In addition to basic training, many aspiring dispatchers gain field experience through common entry-level roles such as: Delivery Driver, Logistics Company Receptionist etc.

To excel as a dispatcher, certain skills are crucial:

Attention to detail

Given the multitasking nature of dispatchers' roles, attention to detail is vital. They must effectively manage times, routes, drivers, customers, and shipments.

Communication skills

Clear and accurate communication with drivers and customers throughout the day is essential for dispatchers.

Computer skills

Basic computer skills are necessary to create and share routes using GPS, mapping, and logistics software.

Problem-solving skills

Excellent problem-solving skills are required to address unexpected delays and transportation issues efficiently.

Teamwork skills

Dispatchers are integral team members, necessitating strong teamwork skills when working with drivers, managers, and customers.

Dispatcher Work Environment

Dispatchers typically work in communication centers or offices, utilizing computers to plan and update routes and monitor driver locations.

They communicate with drivers and customers using phones. As they often manage multiple tasks concurrently, they may use headsets to maintain focus and keep their hands free for computer use.

Due to the necessity of working when drivers and customers are operational, dispatchers may have varied shifts, including evenings, overnights, or weekends. Overtime might be required during peak seasons or in cases of shipment delays.

How to Pursue a Career as a Dispatcher

Complete high school education: Obtain a high school diploma or a GED certificate to establish foundational skills.

Gain work experience: Acquire entry-level experience in logistics, often starting in roles like receptionist or delivery driver.

Craft a resume:Highlight qualifications relevant to a dispatcher role once you have field experience.

Complete a training program: Undertake a professional training program to grasp the fundamentals of working as a dispatcher.

Many companies offer customized training programs, and external options like those from the American Logistics Academy or industry organizations are also available.

Dispatcher Job Description Sample

Miller Freight is in search of a competent and dependable dispatcher to coordinate routes for our team of delivery drivers. The successful candidate will leverage GPS, mapping, and logistics software to devise efficient routes aligned with the company's delivery and pickup schedule.

Additionally, the candidate will act as a liaison between customers and drivers, adept at managing last-minute logistics issues and scheduling changes.

The ideal candidate will possess a minimum of two years of experience in the logistics or delivery industry, preferably as a driver or an entry-level dispatcher. If you are a skilled problem solver and team player aspiring to pursue a career as a dispatcher, we look forward to discussing this opportunity with you.

In Conclusion

A dispatcher plays a crucial role in the transportation and logistics industry, focusing on optimizing routes for drivers, facilitating communication between drivers and customers, tracking driver locations, resolving logistical issues, and building relationships with both drivers and customers.

They require a blend of skills, including attention to detail, communication, computer proficiency, problem-solving, and teamwork. Dispatchers typically work in communication centers or offices and may have varied shifts, often including evenings, overnights, or weekends.

To pursue a career as a dispatcher, individuals should complete a high school education, gain work experience, and undergo relevant training programs. A typical dispatcher job description emphasizes efficient route planning, effective communication, and problem-solving abilities.