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3 months ago

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Wendy's is making a note here: HUGE SUCCESS.

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Wendy's is making a note here: HUGE SUCCESS.

It's hard to overstate Wendy's satisfaction with its FreshAI chatbot, which it's currently using to take drive-thru orders at four restaurants in Columbus, OH. In an update, the company says the generative AI system can takes orders without the need for employee intervention 86 percent of the time, and in one location is 22 seconds faster than average. Franchisees will be able to pilot the AI next year.

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Wendy's is making a note here: HUGE SUCCESS.

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Wendy's is making a note here: HUGE SUCCESS.

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