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3 years ago

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Study of 50,000+ UK banking app reviews reveals customer 'frictions' among prominent retail ban

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Study of 50,000+ UK banking app reviews reveals customer 'frictions' among prominent retail ban

o Login and user authentication: Nearly a third (30%) of digital banking app customers had issues with logging into the app through their devices, and 1 in 5 (20%) cited problems with username and password or passcode authentication o Customer service: § Nearly a quarter (24%) of customers felt like they were waiting too long for customer support […]

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Study of 50,000+ UK banking app reviews reveals customer 'frictions' among prominent retail ban

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Study of 50,000+ UK banking app reviews reveals customer 'frictions' among prominent retail ban

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