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CX in 2022: 5 Trends you Need to be Aware of this Year | Business Post

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CX in 2022: 5 Trends you Need to be Aware of this Year | Business Post

By Prashanth Krishnaswami It's no secret that customer experience (CX) is a major point of differentiation between organisations. "One in three consumers (32%) say they will walk away from a brand they love after just one bad experience," according to PwC's 2018 consumer intelligence report that

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CX in 2022: 5 Trends you Need to be Aware of this Year | Business Post

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CX in 2022: 5 Trends you Need to be Aware of this Year | Business Post

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