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Freshworks assists Manchester FA with tackling a 66% increase in enquiries during lockdown - Intell

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Freshworks assists Manchester FA with tackling a 66% increase in enquiries during lockdown - Intell

Manchester Football Association (Manchester FA), the governing body for association football in Manchester, saw customer service tickets increase by 66% from March to May, with lots of its customers concerned about the 2019/20 season ending prematurely. Thanks to its use of Freshworks' customer support software, Freshdesk, Manchester FA has managed to respond to all enquiries […]

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Freshworks assists Manchester FA with tackling a 66% increase in enquiries during lockdown - Intell

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Freshworks assists Manchester FA with tackling a 66% increase in enquiries during lockdown - Intell

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