Daily Crunch: PSG, Battery Ventures invest $100M in

Image Credits: Hill Street Studios (opens in a new window) / Getty Images Managers who run businesses that rely on recurring revenue are often distracted by the never-ending sprint to maintain favorable KPIs. But one metric may rule them all: customer churn. If new users can't quickly figure out how to use (or benefit from) your products, it won't matter how many new customers you onboard each month.